Dispute resolution

If buyer and seller disagree, we provide a fair, structured path to resolve the dispute.

Process

How we handle disputes

1

Open dispute

Either party opens a dispute from the transaction page with a clear explanation.

2

Freeze funds

Funds are frozen immediately until a decision — released to neither party.

3

Submit evidence

Both parties upload photos, chat logs, and delivery proof.

4

Admin review

The Mothoq team reviews the log, evidence, and terms before deciding.

5

Final decision

Funds go to the rightful party or are refunded per the decision.

When can you open a dispute?

Product or service not delivered
Item differs from agreed description
Unjustified delivery delay
Refusal to confirm without clear reason

Tips before opening a dispute

Try in-transaction chat first
Document everything with screenshots and photos
Explain clearly with dates and details

Neutrality

Decisions are based on the transaction log, terms, and evidence — we do not favor either party.