Frequently asked questions
Quick answers to the most common questions about Mothoq.
What is Mothoq?
Mothoq is an escrow platform that holds transaction funds with a trusted third party until the buyer receives and confirms.
Is registration free?
Yes, account creation is free. Platform commission applies only on successful completed transactions.
Why do I need identity verification?
Verification protects both parties and prevents fraud — required before any transaction.
How long does a transaction take?
It depends on payment and delivery speed. You and the other party set the timeline in transaction details.
What if the seller does not deliver?
You can open a dispute — funds are frozen and reviewed by admin. See dispute resolution.
Can I cancel a transaction?
Yes before payment. After payment, cancellation requires both parties or opening a dispute.
How do I withdraw my balance?
From your wallet after adding bank details and verifying identity. Withdrawal requests are reviewed before transfer.
Which escrow sectors are supported?
Freelance, electronics, luxury goods, tickets, general products, and digital marketplaces.
Is my data safe?
Yes — encrypted connection, secure sessions, and we never sell your data. See our privacy policy.
How do I contact support?
Via the contact page or email support@maothoq.app