Mothoq guarantees
What we guarantee as buyer or seller — and what depends on your transaction terms.
Guarantees
Four core guarantees
1
Fund holding
After payment, funds stay held until confirmation or a dispute decision.
2
Verified parties
Completed transactions require approved identity verification.
3
Delivery proof
Sellers upload proof stored in the transaction record.
4
Fair disputes
Funds freeze while review follows evidence and terms.
What we guarantee
- No release without confirmation or an official decision
- Transaction and chat history retained
- Notifications on every major change
- Refund path when the decision favors the buyer
What we do not guarantee
- Product quality beyond what both parties agreed
- Deals completed outside the platform after payment
- Shipping delays not stated in the terms
Golden tip
Write product details, price, and timeline inside the transaction — that becomes the basis for any guarantee or dispute later.