Refund policy
When and how funds are refunded — transparently and per platform terms.
Refund cases
- Cancellation before payment — no fees
- Dispute decision in buyer's favor
- Seller failure to deliver
- Mutual cancellation before completion
How refunds work
- Amount returns to buyer wallet
- May take 1–3 business days depending on bank
- Notification sent when refund completes
- Commission is not refunded after completion
What is not refundable
- After buyer confirms receipt
- Transactions outside platform terms
- Dispute requests without evidence
Need help?
Contact us via the contact page and we will respond as soon as possible.